Provet IT

Service Desk

The Provet IT Service Desk employs a team of 13 IT professionals, with a comprehensive breadth of knowledge that is used to help our business partners excel. The team, led by Technical Services Manager Ashwani Ram, is responsible for infrastructure management and end-user technical and application support. The IT Service Desk acts as a central contact point for help on a wide range of computer and software issues, managing requests via a sophisticated incident tracking system.

Provet IT implements the Information Technology Infrastructure Library (ITIL), an industry standard management framework for IT organisations. ITIL focuses on service support, service delivery and security, allowing Provet IT to provide the highest quality of service to its clients.

Provet IT Service Desk Hours: 7am – 6pm EST Monday – Friday (Australia and New Zealand)
Australia: 02 9894 2066 or 1800 150 265
New Zealand: 0800 847 876