Provet - Australasia's Premier Veterinary Distributor
Australia & New Zealand - September 2026
Supporting the veterinary profession through our products, services, technology and solutions is at the heart of what Covetrus does - and that remains unchanged today.
There is nothing you need to do. Your account, services, existing arrangements and Covetrus contacts continue exactly as they are.
Covetrus is pleased to confirm that Vets Love Pets has become part of the Covetrus family. We are excited to welcome the Vets Love Pets team and platform, and to build on the strengths of this business alongside our own for veterinary clinics and the broader animal health community.
Vets Love Pets has built valuable capabilities in digital engagement, loyalty, subscription and referral programs. We believe these capabilities strengthen the broader veterinary ecosystem and complement the products, services and partnerships that support veterinary clinics, pet owners, suppliers and industry partners every day - alongside the clinic relationship, not in place of it.
We look forward to building on these strengths and continuing to work closely with veterinary clinics, suppliers, partners and industry stakeholders across Australia and New Zealand.
For Veterinary Clinics
Independent clinics, corporate clinics, and veterinary groups
No. Our wholesale business remains unchanged, and we remain committed to helping clinics grow and succeed. Vets Love Pets brings valuable capabilities in digital engagement, loyalty, subscription and referral programs that strengthen the broader veterinary ecosystem - not a move into your business.
Vets Love Pets has built valuable capabilities in digital engagement, loyalty, subscription and referral programs. These strengthen the broader veterinary ecosystem and complement what we already offer clinics and pet owners - supporting the veterinary profession is at the heart of what we do.
Yes. Rebate arrangements continue unchanged from Day 1.
There are no immediate changes to current arrangements. Should any future changes occur, we will communicate with affected customers directly.
No. Your account, services and support arrangements will continue as normal, and your existing Covetrus team remains here to help.
No. It's business as usual, and customers can continue accessing existing rewards, subscriptions and services.
Day 1 is business as usual. Longer term, we'll explore ways these capabilities can support veterinary clinics - we'll always communicate directly before anything changes.
For Vets Love Pets Customers
Your Vets Love Pets account, rewards, and subscriptions
Your account, subscriptions, and services will continue as normal, and you don't need to do a thing.
The personal information in the Vets Love Pets database has transferred to Covetrus as part of the acquisition and will continue to be handled to support the ongoing operation and delivery of existing services, in accordance with the Vets Love Pets Privacy Policy and applicable privacy laws.
Your privacy is a priority for us, and your rights have not changed. We will continue to protect and manage your personal information and use it responsibly, in accordance with applicable privacy laws and your expectations. Customer information will continue to be collected, used and disclosed in accordance with applicable privacy laws and the Vets Love Pets privacy policies, and we will communicate any material changes to these arrangements before they happen.
You're in control of your marketing preferences and can update or unsubscribe at any time. We'll continue to send important service and account communications when needed to help manage your account, subscriptions or services.
No. Existing accounts remain active and you don't need to take any action.
No. We're focused on maintaining continuity of service, and you shouldn't experience any disruption.
VLP Rewards continues to operate as normal. You can continue to access your account and use the program in accordance with existing terms and conditions.
Yes. Existing points balances remain available and redeemable in accordance with the program terms and conditions.
For Suppliers
Our supplier and category partners
Yes. We value our supplier partnerships and intend to maintain strong working relationships as we integrate the businesses.
No immediate changes are planned. Any future developments will be discussed directly with relevant supplier partners.
No. Rebate and data arrangements remain the same from Day 1.
No. We remain committed to a balanced and responsible approach to category management.
The acquisition brings additional customer engagement capabilities, and we'll explore opportunities with supplier partners over time.
CategoryManagementANZ@covetrus.com
For Industry Partners
Veterinary associations and industry bodies
Supporting the veterinary profession through our products, services, technology and solutions is at the heart of what we do. We believe the capabilities Vets Love Pets brings strengthen the broader veterinary ecosystem and animal health community.
Yes. Collaboration with industry associations remains important to our commitment to supporting the veterinary profession.
ProvetGroupMarketing@provet.com.au